Last Updated: August 24, 2026
At EL ARO, we carefully pack every order so your jewelry reaches you safely and in perfect condition. Once your order is confirmed, our team begins preparing it for dispatch.
1. Order Processing
Orders are processed after successful payment confirmation.
Please allow 1–3 working days for your order to be processed and packed before it is handed over to our delivery partner.
Orders placed on weekends or public holidays may begin processing on the next working day.
2. Shipping & Delivery
Once your order has been dispatched, you will receive the available shipping information or tracking details through the contact information provided at checkout.
Delivery times can vary depending on your location, courier availability, weather, holidays, and other circumstances beyond our control.
Estimated delivery time will be communicated during the ordering process wherever applicable.
3. Shipping Address
Please make sure your shipping details are accurate before completing your purchase.
ELARO is not responsible for delays or failed deliveries caused by:
· Incorrect address
· Incomplete address
· Incorrect phone number
· Incorrect PIN code
· Unavailability of the recipient
· Refusal to accept the package
If an order is returned to us because of incorrect or incomplete delivery information, additional shipping charges may apply for re-dispatch.
4. Tracking Your Order
Once your order has been shipped, tracking information may be shared with you through email, SMS, WhatsApp, or other available communication channels.
You can use the tracking information to follow your shipment directly through the applicable courier service.
Please allow some time for tracking information to become active after dispatch.
5. Delivery Delays
Although we work with our delivery partners to ensure timely delivery, ELARO cannot guarantee delivery on a specific date.
Delays may occur because of:
· Weather conditions
· Courier delays
· Public holidays
· High-volume sale periods
· Remote delivery locations
· Transportation disruptions
· Incorrect or incomplete address information
· Other circumstances outside our reasonable control
We appreciate your patience if your shipment takes longer than expected.
6. Failed Delivery Attempts
Our delivery partner may make multiple attempts to deliver your order.
Please ensure that someone is available to receive the package and that your phone number remains reachable during the delivery period.
If the shipment is returned to ELARO after unsuccessful delivery attempts, please contact our support team for assistance.
7. Damaged Package
If your package appears damaged, opened, tampered with, or unusually affected at the time of delivery, please take photographs and record a clear unboxing video before opening or handling the contents.
The unboxing video may be required when submitting a claim for a damaged or incorrect item.
For more information, please refer to our Returns & Exchange Policy.
8. Missing or Incorrect Items
If your order contains a missing, damaged, defective, or incorrect item, please contact us within the applicable period mentioned in our Returns & Exchange Policy.
Please keep:
· The original packaging
· Shipping label
· Product packaging
· Product photographs
· Unboxing video
· Order details
Our team will review the information and assist you with the next steps.
9. Shipping Charges
Applicable shipping charges, if any, will be displayed during the checkout process before you complete your purchase.
Shipping charges may vary depending on the order, delivery location, promotional offers, or other applicable conditions.
10. International Shipping
International shipping availability may vary.
If international delivery is offered for your location, applicable shipping charges, delivery estimates, customs duties, taxes, or other import-related costs may apply.
Any customs duties or taxes imposed by the destination country may be the responsibility of the customer unless otherwise stated at checkout.
11. Order Cancellation
If you need to cancel an order, please contact ELARO as soon as possible.
Cancellation may not be possible once an order has been processed, packed, or shipped.
Once an order has been shipped, the applicable Returns & Exchange Policy will apply.
12. Contact Us
If you have questions about your shipment or delivery, please contact us:
EL ARO
Email:
Please include your order number when contacting us so that our team can assist you more quickly.
We appreciate your trust in ELARO and are committed to making every delivery experience as smooth as possible.
EL ARO — Everyday Elegance.