Welcome to ELARO. We’re here to make your jewelry shopping experience simple, smooth, and enjoyable. Below you’ll find answers to some of the most common questions about our products, orders, shipping, payments, and care.
If you still need help, WhatsApp us at 9588310175 and our team will be happy to assist you.
Frequently Asked Questions
ELARO
What is ELARO?
ELARO is a jewelry brand offering a curated selection of elegant and affordable imitation and fashion jewelry designed to add a beautiful finishing touch to your everyday style.
What type of jewelry does ELARO offer?
Our collections may include earrings, necklaces, rings, bracelets, sets, and other fashion jewelry pieces. Please check individual product pages for specific product details.
Is ELARO jewelry gold or silver ?
Our jewelry is primarily imitation/fashion jewelry. Please check the individual product description for the materials and finish of each piece.
📦 Orders
How can I place an order?
Simply browse our website, choose your favorite pieces, add them to your cart, and complete the checkout process.
Can I change my order after placing it?
Please contact us on WhatsApp as soon as possible. Once an order has been processed or shipped, changes may no longer be possible.
Can I cancel my order?
Cancellation depends on the processing status of your order. Please contact us as quickly as possible after placing your order.
How do I know if my order has been confirmed?
After successfully placing your order, you should receive an order confirmation through the contact details provided during checkout.
🚚 Shipping & Delivery
How long does it take to dispatch my order?
Orders are generally processed and dispatched within 48–72 hours.
How long does delivery take?
Domestic delivery typically takes around 7–10 business days, depending on your city, state, and courier service.
Do personalized or pre-order products take longer?
Yes. Personalized and pre-ordered items may require up to 10 working days before dispatch.
Will I receive tracking information?
Once your order has been dispatched, tracking information will be shared through the available communication channel.
Can delivery take longer than expected?
Yes. Courier delays, holidays, weather, high-volume periods, remote locations, or other logistical circumstances can occasionally affect delivery times.
💳 Payments
What payment methods are available?
Available payment methods will be displayed during checkout.
Is online payment secure?
Payments are processed through the payment options available on our website. Please never share your payment passwords, OTPs, or banking credentials with anyone claiming to represent ELARO.
🔄 Returns, Exchanges & Refunds
Can I return my ELARO jewelry?
ELARO generally does not accept returns or exchanges once an order has been shipped, except in situations covered by our Returns & Exchange Policy.
What if I receive a damaged item?
Please contact us within 3 working days of delivery with your order details, photographs, and the required unboxing video.
What if I receive the wrong product?
Contact us on WhatsApp within 3 working days of delivery. Our team will review the issue and assist with an exchange where applicable.
Is an unboxing video required?
Yes. For damaged or incorrect-item claims, a clear unboxing video is required to help us verify the condition of the package and product when received.
Do you provide cash refunds?
Approved returns or exchanges are generally resolved through ELARO store credit. If an approved replacement is unavailable, the applicable refund will be handled according to our Returns & Exchange Policy.
💎 Jewelry Care
How should I take care of my ELARO jewelry?
Keep your jewelry dry and store it safely when not in use. Avoid prolonged exposure to water, sweat, perfume, lotions, hairspray, and other chemicals.
Can I wear my jewelry while showering or swimming?
We recommend removing your jewelry before showering, swimming, exercising, or exposing it to excessive moisture.
Why does my jewelry look slightly different from the website image?
Jewelry is reflective, and photography, lighting, screens, and display settings can affect how colors and finishes appear. Slight variations may therefore occur.
How should I store my jewelry?
Keep pieces in a dry, cool place, preferably in individual pouches or compartments to prevent scratching and tangling. A silica gel packet can help reduce moisture.
🎁 Gifting
Can I purchase ELARO jewelry as a gift?
Absolutely. Our jewelry is designed to be beautiful for everyday wear as well as birthdays, anniversaries, celebrations, and special moments.
Can I send an order directly to someone else?
Yes. Simply enter the recipient’s correct shipping details during checkout.
📱 Need More Help?
Couldn't find the answer you're looking for?
Our team is available on WhatsApp only for customer assistance.
WhatsApp Support
+91 95883 10175
WhatsApp us for:
• Order assistance
• Product questions
• Shipping updates
• Damaged or incorrect orders
• Return & exchange queries
• General support
ELARO — Everyday Elegance.